Every business structure requires CRM software today for effective customer relationship management. However with increased use of technology a CRM provides for all round business solutions as well.
For an automobile dealership the requirement is that of a CRM dealer who provides for robust CRM software that features efficiency, power and management tasks perfectly! There are some basic requirements to be fulfilled to select the best of the CRM system from CRM dealers.
Maintaining Customer and vehicle details
Unlike usual businesses an automobile dealership requires a more comprehensive data storage system and management. The software should manage the customer details, purchase history etc properly but also should record the vehicle details, their activities, services undertaken to record the processes undergone.
Dealerships need interconnected details of customers and their vehicles for utmost accuracy in sales and customer service management. In addition to this there are requirement for storage of data of test drive vehicles, promotional vehicles, in-store vehicles etc.
Product and finance information management
There are multiple cars, trucks etc in a dealership to sell. Each has its own price that is fixed only by the customer upon understanding of the more features they add to the vehicle. Therefore the product information undergoes processing to derive the end price for the customer. There is need for right management of details of all the accessories and product related information.
The dealership finance structure too depends on the cars brought, on stand-by, sold etc. The software establishes connection between sales, inventory and investments to reflect the true financial structure.
Cutting down on the manual processes the software assists in automated processing which helps keeping track of multiple aspects of a deal easy. Sending SMS to customers, raising invoice, updating inventory, recording sales etc are done instantly to save time and improve productivity. Automated solutions provide for easier management of system details keeping employees always updated with necessary information for the customers.
Cloud based systems
With the quantum of data stored it isn’t possible to keep data in servers. As the need to readily assist the customer is increasing the cloud based systems offer the managers easy access from anywhere in the world. This helps the owners take valuable decisions even when they are on the go. In times of need the cloud connectivity offers ready information for smart decision making.
Automobile dealerships need a more comprehensive CRM system from CRM dealers for increased productivity!